Workplace Conflict and Mediation: When to use it

When workplace conflict arises, the way you respond can have lasting consequences for your people, culture and legal risk.

A poorly handled resolution can lead to reputational damage and significant liability, while unresolved conflict can quickly escalate into formal disputes.

Watch our free one-hour webinar with Tamsin Lawrence, Director, and Kate Thomson, Associate Director, for practical guidance on addressing workplace conflict effectively and reducing the risk of escalation.

About this webinar

In this session, we'll examine the fundamentals of effective workplace resolution and the role mediation can play. We'll also examine how mediation can act as a valuable circuit-breaker for escalating workplace issues, including where an investigation has already been undertaken. By addressing conflict early, organisations can often avoid lengthy and costly disputes, support positive workplace culture, and provide employees with an opportunity to be heard in a confidential, structured process facilitated by an independent third party. 

Mediation can be particularly effective in matters involving interpersonal conflict, team breakdowns, high-conflict performance issues, bullying and discrimination concerns, and post-investigation workplace reintegration. 

Who should attend?

Designed for HR professionals, workplace relations practitioners and business owners, this session will provide practical guidance to help you navigate conflict and complaints with confidence, minimise risk, and achieve better outcomes for your people and your business.

Watch now and walk away with valuable workplace insights.

  What attendees said

"Clear and helpful presenters addressing the key issues in the workplace as well as frequently asked questions in this complex area. Very helpful and highly recommend." – HR Intern.

"Conversation style works SO well and allows for easy listening, learning and recalling. Presenters were clearly skilled professionals who knew the topic inside out!" – COO.

"Had enough information and ideas on how to tackle different situations. I found Kate and Tamsin to be great communicators and they gave me great insight into how to deal with investigating performance and conflict within the workplace." – Payroll & HR Officer.